Futuristic cityscape with person wearing VR headset, neon lights, and text "INFINIVERSE" in the center. Top right corner shows "PRE-BETA."

Multiverse FAQs

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General

  • Multiverse is your browser for exploring interconnected Metaverses — just like a web browser lets you navigate the internet. Infiniverse is the evolving 3D spatial layer that connects these Metaverses into a living, explorable virtual city.

    When you create a Metaverse inside Multiverse, a natural question arises:
    "How will people find my Metaverse?"

    The answer is Infiniverse.

    While users can find Metaverses in many ways, such as the Discovery Menu or Featured Listings, the most intuitive method in a 3D environment is spatial discovery. That’s where Infiniverse comes in.

    Think of the Internet:

    1. You need a browser (like Chrome),

    2. You need servers to host content,

    3. And you need creators to build websites.

    Now, for the Metaverse:

    1. You have Multiverse as the browser,

    2. ShapeVR powers the backend infrastructure,

    3. And YOU create Metaverses, your own immersive experiences, for others to explore.

    Your Metaverse is like your personal website. And Infiniverse is the vast, navigable city where others can discover it, interact with it, and return to it.

    🛠 Note: Infiniverse is currently in Pre-BETA, so expect occasional bugs as we continue development. Regular updates will bring new visuals, features, and life to the city. Stay tuned…this is just the beginning.

  • The INFINIVERSE is published by Future Tech Labs Ltd, and developed by Future Tech Studios Ltd, both UK companies. Future Tech Labs Ltd - or FTL for short - is an independent UK company created by experienced game developers from the console games industry.

    Neither FTL nor FTS are Oculus / Facebook / META companies. The only connection is that FTL publishes the Multiverse app on Meta's App Stores.

    FTL is also not a VC or similar funded company (yet?). The developers themselves have funded FTL and created Multiverse as a passion project over the last 5 years.

  • In the games industry, terms like Alpha, Beta, and Release are commonly used to describe different stages of a project’s development.

    • Alpha: This is the early stage. Features are often incomplete or missing, and graphics, sounds, or other elements may be placeholders. Alpha versions change a lot, and the final product may look completely different from the Alpha build.

    • Beta: This is a later stage where the core of the experience is in place. The game is mostly playable, but bugs, glitches, and unfinished features are still expected. Betas help developers get feedback while fine-tuning the final product.

    • Release (or "Gold"): This is the first full, finished version.

    Since the term “Alpha” isn’t always familiar to people outside the gaming world, we use “Pre-Beta” instead to describe where we are with project like Infiniverse.

    "Pre-Beta" means:

    • The product is still actively being built,

    • Major features and visuals are still being added or improved,

    • You may encounter bugs or changes over time.

    It’s a work in progress — but you're getting early access to help shape what’s coming next!

  • The Multiverse app, the Infiniverse project inside Multiverse, and the Metacoins purchased in-app are NOT blockchain project.

    Our goal is to create the Metaverse. The Metaverse is basically a social 3D internet. And the internet is not a blockchain project or blockchain related. The internet does, however, support blockchain, cryptocurrencies and NFTs. Likewise the Metaverse will support these features & technologies. Just like how the internet supports credit cards, and bank transactions.

    So while we are not a blockchain project, we will support blockchain technologies.

    This means you can expect us to do things like:

    • Integrate wallets into the app

    • Allow owners of NFTs to bring them into the app

    • Allow for the minting of properties into NFTs

    • Allow for trade of content owned in Multiverse outside of Multiverse

    The only caveat is that Multiverse sits on App Stores like Meta Horizon, where the owners of those App Stores have rules and guidelines that we are required to follow. As such, while our goal is to support blockchain technologies, we are limited by what the platform holders permit.

  • Metacoins are the in-game currency used to buy content inside Multiverse. You purchase Metacoins as in-app upgrades via e.g. the Meta Quest App Store.

    Metacoins are NOT a blockchain based cryptocurrency.

    You can NOT convert Metacoins back into a fiat currency.

    There are many reasons that the above are not possible. One of which is that companies like Meta do not permit it. But this aside there are other reasons (both tech and monetary) that this is not feasible nor even desirable. Making real world money in the Metaverse is something we want to support, but Metacoins is not the solution.

  • Item descriptionYou can buy metacoin in app, by going to the “Me” section of the wrist menu. Alternatively, if you attempt a purchase and you have insufficient funds, a screen will appear where you can purchase further metacoin.

    • Sell your apartments/penthouses

    • If apartments or storefronts on a plot of land you own are sold between other users, you will earn commission

    • If storefronts on a plot of land you own are registered by other users, you will earn commission

    • If a user purchases items from a kiosk on a plot of land you own, you will earn commission

    • By earning XP points and levelling up - every time you level up you will earn metacoin, and the higher your subscription plan, the more you will earn.

    Note, on some transactions, the app will take a small fee as a percentage of the transaction price.

  • Metacoins can not be converted back into a regular fiat currency (for details on why not, please review for example the Oculus Developer Guidelines). However, a priority on our roadmap is exploring tech that would allow properties to be "minted" into NFTs that could then be sold outside of the app for "real cash" and/or cryptocurrencies.

    This novel approach would allow you to convert content purchased with Metacoins into assets that had real world value.

    We must note, however, that this approach can not be guaranteed as we will need to approve it with platform holders before launching on their store. App Stores (like the Oculus App Store) have rules and guidelines that we need to follow. As such, while our goal is to support blockchain technologies, we are limited by what the platform holders permit.

  • We are still in Pre-BETA, and have yet to come out of BETA, so nothing is certain. However, due to the huge success of the Infiniverse, we are working very hard to ensure that as much as possible stays the same as we progress through BETA to final.

    There are however some technical issues that might arise where there simply is no reasonable path other than to change something - if that's the case we will make sure that changes result in users getting something at least as good as they had before.

    However, in general, our goals are to improve the Infiniverse over time. Adding new features and technologies. This includes updating the visuals and increasing the functionality of the world.

  • To buy an apartment in Infiniverse, simply use the teleport function by pressing the (A) or (X) button to activate the door of an apartment building. This will open a pop-up displaying the price and availability of apartments in that building. If you have enough Metacoins, you can purchase the apartment directly. If not, you'll be given the option to buy additional Metacoins in-game.

    You can also make offers on apartments listed for sale.

    Apartments may change over time — expect updates, upgrades, and new visuals.

  • The prices of apartments in INFINIVERSE are based on an algorithm that increases and decreases the price based on the POPULARITY of an area.

    The more people buy an apartment in an area of INFINIVERSE, the more that area goes up in value. This is based on the popularity of the AREA, not just the building. So if someone buys or sells in a house next door, or across the street, that can affect the value of your property.

  • At multiverseonline.io, you can customize the following aspects of your apartment:

    • Interior images and videos

    • Door links and images

    • Apartment icon image and name

    • Multiverse AI Agents that appear in your apartment

    • Discovery Menu appearance

    In the app, you can:

    • Upgrade your apartment style (also known as an apartment skin) by clicking the Info panel located between the two main doors inside your apartment, or by navigating to your apartment in the Me section of the Discovery Menu and selecting Customize.

    • If you purchase a “You Choose” upgrade in-app, you'll be able to customize your apartment walls and floors with your selected images at multiverseonline.io.

  • Penthouses are the top floors of apartment buildings. Penthouses have a higher price than other apartments in the building, because:

    • They have a special interior visual style and physical layout.

    • Are always at the top and offer a great view.

    • Standard
      Grows indefinitely: new buyers fill the lowest unit, push everyone up, and add floors.

    • Limited
      Expands until a preset height; stops accepting purchases once that limit is reached.

    • Exclusive
      Fixed height: no new units beyond the original floors.

    Note: some buildings need a paid upgrade before they can grow.

  • You can find out everything you need to know about creating your Metaverses in our Metaverse Guide.

  • Personal (Primary) Metaverses

    • Default Access:
      Your friends can access your Personal Metaverse by default, without needing an invite or subscription.

    • Access Control:
      You cannot prevent your friends from accessing your Personal Metaverse.

    • Home Base:
      Your HOME ROOM and any purchased apartments or penthouses are automatically assigned to your Personal Metaverse.

    These types of properties cannot be moved to other Metaverses.

    • Permanence:
      Your Personal Metaverse cannot be deleted.

    Secondary Metaverses

    • Access Flexibility:
      Secondary Metaverses are ideal for business or project-specific use because you have full control over who can enter.

    • Restricted Access:
      If a Secondary Metaverse is set to INVITE ONLY, only those who are explicitly granted membership will be able to access it.

  • Video upload limits depend on your subscription plan:

    • Free: 0 uploads

    • Premium: 10 minutes total

    • Pro: 25 minutes total

    • Business/Enterprise: 60 minutes total

    YouTube Links: We recommend one YouTube link per room (you can reuse the same link in multiple places).

    Uploaded Files: You may use multiple uploaded videos per location, as long as the total video time stays within your plan’s limit.

Land Plots, Postcodes & Addresses

  • Property Development in the Infiniverse gives users the power to shape and grow their own corner of the Metaverse. The Infiniverse is made up of postcode-based land plots, which can be purchased and developed if they are not already owned.

    As a plot owner, you have full creative freedom to build whatever you envision using the platform’s available tools and stamps.

    But it’s more than just building — property development is also the metacoin income opportunity. You can earn metacoin from transactions that take place on your land, such as, for example apartment and storefront sales or kiosk utility sales.

    The more visitors and activity you attract, the more metacoin you earn — fueling even more development, visibility, and growth. With creativity and dedication, your plot can become a vibrant hub of engagement and commerce.

  • To get started visit our handy Plot Editing Guide.

  • Plots with existing developments cannot be modified as they are protected. Only plots without buildings or landmarks can be stamped. You will recognize these as empty plots with "grass" only. Before purchasing a plot, you can check whether the plot is protected or not.

  • Postcode plots are the individual “cells” visible on most Infiniverse maps, each labeled with a unique code (e.g., N0-E1).

    On average, each plot covers approximately 0.1 square kilometers.

  • No, currently land plots cannot be traded.

  • Some buildings in Infiniverse are of the “unlimited” type, meaning they have infinite growth potential. However, buildings that you stamp on your plot may require upgrades once their current growth capacity is met. The landowner is responsible for upgrading the levels to increase the cap. When that cap is reached, the landowner will need to purchase an upgrade to unlock the next level and add additional floors. This process continues until the next building cap is reached, requiring another upgrade. Note that the cost of these upgrades will increase progressively as the number of levels increases.

  • Each apartment building in Infiniverse has one door. If you point at the door, the pop-up window will show you the building address, including the number and the street name.

  • An address includes a building number, street name, and a unique postcode. Example: 5 Juno Mews [N36-E14-0-1].

  • The first apartment bought is always the penthouse, for example: 1 - 5 Juno Mews. The next unit would be: 2 - 5 Juno Mews. And so on, stacked downward as more users buy in and the building grows in height.

  • It’s just the building address without a unit number. Example: "5 Juno Mews [N36-E14-0-1]". Where as an apartment might be "1 - 5 Juno Mews [N36-E14-0-1]".

  • Street names are randomly generated from a list of thousands of potential names and may repeat. Each postcode, however, is always unique.

  • This breaks down into four parts that tell you the exact location. The first two parts are the plot postcode the building is located on: N36-E14. The rest are more specific coordinates of the building, i.e. N36-E14-0 is the block postcode (other buildings on this block will share the same coordinates), and the full postcode indicates the building itself: N36-E14-0-1.

  • The letters indicate direction from the map center:

    • N = North

    • E = East

    • S = South

    • W = West

  • N and E in N36-E14 indicate direction from the map center (N = North and E = East), and the numbers (36 and 14) show how many plots away it is from the center in that direction.

Storefronts

  • The main value of a storefront is the increased discoverability and visibility of your brand and business in the Infiniverse. Storefronts are visible and accessible to passers-by from the street level in Infiniverse.

    You can promote your products and services to the extensive Infiniverse community. To date, we have seen over 1.5 million transactions, 700,000 properties sold, and 2000 storefronts registered in the Infiniverse.

  • Storefronts work similarly to how Domain Names work on the internet. Both in payment structure and in function.

    In function - they are the destination within the Multiverse where people can find your Metaverse at. Where on the internet you type in an address, in Multiverse you visit a street location.

    In the payment structure - you pay a one-off fee to be able to register a storefront to your Metaverse. After this, to keep that registration active, you will need to maintain your Metaverse in good standing. Both in terms of continued subscription payments and from a point of view of adhering to both FTL's and Meta's T&Cs and community guidelines:

    In simple terms: a Storefront can be tied to a paid Metaverse subscription that is in good standing.

  • When you register a Storefront to your Metaverse you pay a one-off registration fee. Storefront registration fees are priced dynamically based on several factors including the population density of the storefront location. You can check each available storefront registration fee in the app.

    After the one-off registration fee, the only ongoing charge for keeping your storefront registration active is to keep your associated Metaverse subscription plan active.

  • Storefronts are available to Premium and above Metaverse Plan members. Each metaverse subscription plan has an associated maximum limit on the number of storefronts it can have:

    • Premium: 5 stores,

    • Professional: 15 stores,

    • Business: 50 stores,

    • Enterprise: an unlimited number of stores.

    Free or Trial Metaverse Plan members are not eligible for storefronts. Tying a storefront to a trial subscription will provide a month’s grace period.

  • To get started visit our handy Storefront Guide.

  • You can customise the doors, images & videos on the exterior and interior of your storefront by connecting to multiverseonline.io and editing your storefront template page. You can also choose a storefront template that you want to apply to your storefront.

    Your storefront exterior includes:

    • A Banner image across the top of your storefront,

    • Up to 4 Poster images for the exterior "windows" of your storefront,

    • A Storefront door image.

    The above content must be submitted for approval by clicking the "SUBMIT" button on the top of your website before it can be seen in the Infiniverse.

    For details on how to customise your storefront, please visit our Storefront Guide.

    Note: We do not support videos on the exterior of storefronts.

  • After the one-off storefront registration fee, you will also need to maintain your associated Metaverse subscription (annual or monthly) plan active. If you let the metaverse subscription expire, you will get a grace period to re-enable the metaverse or tie the storefront to another metaverse before it falls back into the public pool for registration by someone else.

    Additionally, you must agree to adhere to both the FTL & Meta terms of service & community standards:

    If your Metaverse or storefront breaches either the FTL or Meta terms of service or community standards, your Metaverse may be put on hold - or in the case of a severe breach - your metaverse may be deleted entirely, in which case any associated subscription plans will be cancelled and any registered storefronts will be de-registered.

  • Meta Quest has a concept of “Destinations” which allow you to share your specific Metaverse location, such as a storefront, with anyone outside the app in the form of a Deep Link. By clicking this link and then “Launching in VR,” a Quest user will be teleported directly to your storefront (or other location).

    To learn more about Deep Links visit our Guide.

  • Once a storefront is registered to a metaverse location, it can NOT be registered to another metaverse without a fee being paid. If you want to move your storefronts between metaverses in the same Multiverse account, contact us at sales@ftl.ltd.

  • Storefronts can NOT be traded with other players or for metacoins.

  • No. After the one-off storefront registration fee, you will also need to maintain your associated Metaverse subscription (annual or monthly) plan active. If you let the metaverse subscription expire or you downgrade your subscription to a free plan, you will get a one-month grace period to re-enable the metaverse or tie the storefront to another metaverse before it falls back into the public pool for registration by someone else.

  • No, when you register your storefront, you also book a specific location, which cannot be changed.

  • Yes, you can request to have your storefront removed. Contact support@ftl.ltd from the email address your account is registered with and provide the details of the storefront you no longer need. Do note that there is no refund for the removed storefront.

Subscription Plans

  • Each of our subscription plans offers distinct features, varying storage limits, and a specific number of storefronts you can register, all of which also affect how you earn rewards. For complete details, visit our Metaverse Plan Overview page.

  • We have a helpful guide on subscriptions and how to upgrade, downgrade, or cancel at: https://www.multiverseupdates.com/subscription-guide.

  • To update or change your billing details, go to the Billing tab at https://multiverseonline.io/ (the top right corner).

  • Your recent charge is likely for the renewal of your monthly or annual subscription plan. Unless you cancel or downgrade your Metaverse subscription, it will be automatically renewed. To learn how to cancel your plan visit: https://www.multiverseupdates.com/subscription-guide.

  • First, downgrade your subscription to a lower tier. Then upgrade again to your desired plan with the updated billing cycle. Find more info here: https://www.multiverseupdates.com/subscription-guide

  • Our system will retry the payment automatically. Be sure to update your billing info if needed. You can also email us at support@ftl.ltd to request a payment link.

  • Since the introduction of the experience points system in Multiverse, paid subscriptions now significantly influence how users earn points and convert them into Metacoins. Due to the nature of this system, its associated rewards, and the availability of both monthly and annual subscription options, we are unable to offer refunds for subscriptions at this time. Please note that in-app purchases are also non-refundable.

MultiverseOnline.io Account

Updated on 12 May 2025